Affinegy, a proven global supplier of service enablement and network management software solutions for the home, announced today that Art Lancaster, CTO, Affinegy, will be participating as a speaker at the upcoming CONNECTIONS at TIA, June 5-7, 2012, at the Gaylord Texan. Lancaster will participate in the session “Exemplifying Superior Customer Experiences,” on Tuesday, June 5 at 1:30 P.M.
According to Parks Associates research, conversion rates from ad hoc support incidents to subscriptions are approximately 30%. The interactive panel session, moderated by Kurt Scherf, Vice President and Principal Analyst, Parks Associates, examines the elements that will define a superior customer experience.
CONNECTIONS focuses on innovative solutions for the connected consumer and leading strategies to monetize digital content, mobile applications and services, value-added services, connected consumer electronics, and home systems. The conference features research sessions on OTT video, mobile and product apps, connected CE, and the connected home.
We are excited to hear from Affinegy about the new opportunities in the market,” said Stuart Sikes, President, Parks Associates. “CONNECTIONS provides a holistic view of the connected home ecosystem and an in-depth look at the individual market segments.”
Affinegy is also a sponsor of CONNECTIONS and will be featured in the Connected Home Pavilion, an area within the TIA 2012 Exhibit Hall featuring new products and services for the connected consumer.
Affinegy is a proven global supplier of service enablement and network management software solutions for the home. Leading broadband service providers, equipment manufacturers and premium care providers use Affinegy’s products to power profitable quality connections for their customers and have deployed Affinegy’s solutions worldwide in over 33M households and 27 languages. Affinegy’s software increases product and service adoption, slashes inbound support costs and improves customer satisfaction. For more information, visit www.affinegy.com.
The 16th annual CONNECTIONS: The Digital Living Conference and Showcase will be co-located with TIA 2012: Inside the Network on June 5-7 at the Gaylord Hotel, Dallas, Texas. Hosted by international research firm Parks Associates, CONNECTIONS™ at TIA 2012 focuses on innovative solutions for the connected consumer and leading strategies to monetize digital content, mobile applications and services, value-added services, connected consumer electronics, and home systems. More information about CONNECTIONS™ at TIA can be found at www.connectionsus.com.