October 1, 2008
Affinegy CTO Invited to speak at the Connections CES Summit 2009, Main Session
Art Lancaster, CTO of Affinegy, has been selected as a featured panelist of the January 8th, 2009, CES Connections Summit session on Digital Home Customer Support. This panel will examine the trends taking shape that are transforming the customer support experience into a full customer care satisfaction initiative.
What was once just a need to limit and control operational expense is turning into a top-line growth opportunity for broadband service providers, support service providers, and even consumer electronics and ISVs providing solutions within the explosive Digital Lifestyle Networking market. Consumers continue to adopt Digital Lifestyle devices and communication services and are paying for expert advice and automated solutions that deliver the “just works” way to seamless integrate and select to use more of these point solutions and services in their daily lives, at home and everywhere else.
Come hear perspectives of leading industry executives from a variety of companies, including Fred King, SVP Plum Choice; Art Lancaster, CTO Affinegy; Anthony Rodio, COO of SupportSoft’s Support.com; Bill Stanley, Dir Operations Solutions, Telcordia; and Mike Talley, EVP/GM Customer Care 2Wire.
For more information on the Parks Associates Connections 2009 CES Connections Summit in Las Vegas, NV, visit:
http://www.parksassociates.com/events/connections/summit.