DigiDo Care (DDC)
A breakthrough analytics portal for customer network intelligence and remote care
DigiDo Care (DDC) delivers rich consumer intelligence and network performance visibility to broadband service providers, device manufacturers, network gear vendors, and other solution providers in the converged Digital Lifestyle Network. DDC allows our customers and partners to gain comprehensive insight into key configuration, asset, performance, and fault information within the consumer’s Digital Lifestyle environment.
For the first time, that visibility spans both “wired” and “wireless” network devices, retail and custom hardware in the consumer’s Digital Lifestyle Network. The essential data necessary to resolve end user issues is now easily accessed by customer care resources. That speeds issue resolution, shortens call times, and eliminates truck rolls. And that means drastic reductions in overall support costs.
With DDC, the same powerful insight also helps our customers drive revenue, by exposing up-sell opportunities and demand for new value-added services.
DigiDo Care (DDC)
DigiDo Care constantly monitors the consumer’s Digital Lifestyle Network, providing our customers and partners with a scalable platform for optimizing customer care and dramatically reducing support costs. For customer support and marketing organizations, DigiDo Care provides the following capabilities:
- Installation verification and analysis of install performance metrics
- Analysis and reporting for individual and aggregate Digital Lifestyle Networks, including configuration changes, events, alerts, errors and performance metrics – including the router and all network devices, key software and application information
- Rich inventory of Digital Lifestyle Network assets – when a problem is solved once, that solution can now be shared with all, without the helpdesk ringing
- Customizable queries and reports provide direct access to the information needed, on-demand and for operations or trend reporting
- Insight into device usage, performance and media behaviors within the Digital Lifestyle Network – for unprecedented levels of care, and targeted up-sell of value added products and services
Digital Lifestyle Perspective
“In-home support can now be a means for driving high performance — generating revenue and reducing churn by creating more satisfied customers.”
— Accenture