Care Portal
Designed for tier 1 agents – problem alerts and solutions on initial contact and within first minute of call
- Shows all connected devices – connectivity status, performance, and device identity/classification.
- Remote automated support fixes for top home network issues Full support for TR-069 gateways and other CPE.
- Supports non-TR-069 gateways and retail routers using Affinegy’s patented proxy management technology.
- Real time visibility into the home user’s network status, details of their configuration, as well as any connected devices.
Advanced Care Portal – for the small percentage of calls requiring expert help from tier 2/3 agents and for CPE engineers to manage configurations
- Easy, script-less, interactive user interface for all TR-069 parameters
- Dynamically loads the parameters for each device’s data model
- Visually shows current values and which parameters are settable
- Shows performance metrics, problem alert flags
- Config file driven work rules to lock parameters and categories against unwanted modifications.
